Welcome to HOMAURA's FAQ page! We're dedicated to enhancing your shopping experience for holistic home decor, making it simple, enjoyable, and stress-free. Below, you'll find answers to our most frequently asked questions about our products, including aromatherapy diffusers, essential oils, and various home decor items. If you can't find the information you need, please don't hesitate to reach out to our customer support team—we're here to assist you!
Products and Collections
Q: What kind of products does HOMAURA® offer?
A: At HOMAURA®, we specialize in holistic home decor designed to enhance your living space and well-being. Our diverse collections include aromatherapy diffusers, essential oils, wall art, textiles, lighting, decorative accessories, jewelry, and thoughtful gifts. Each item is carefully selected to inspire, uplift, and create a warm, serene atmosphere in your home.
Q: Are your products sustainable or eco-friendly?
A: Many of our offerings are crafted with sustainability and well-being in mind. We prioritize eco-friendly materials and production methods whenever possible, ensuring that our holistic home decor not only enhances your living space but also aligns with environmentally conscious values.
Shopping and Ordering
Q: How do I place an order?
A: Ordering from HOMAURA® is easy. Simply browse our website, add your favorite holistic home decor items to your cart, and proceed to checkout. Our user-friendly interface ensures a seamless shopping experience.
Q: Do you offer gift options?
A: Absolutely! We have a wide range of gift-worthy items, including jewelry, mala beads, aromatherapy diffusers, and home accessories. Our Gifts category features perfect options for both men and women, making it easy to share the joy of holistic living with your loved ones.
Q: Do you have sales or promotions?
A: Yes, we regularly offer special promotions on our holistic home decor products. Subscribe to our mailing list to receive updates on exclusive offers, new arrivals, and seasonal sales, including discounts on aromatherapy diffusers and essential oils.
Shipping and Delivery
Q: Where do you ship to?
A: We offer shipping to a wide range of locations globally. To check if we deliver to your area, simply enter your address during checkout to view available shipping options for your region.
Q: How long will it take to receive my order?
A: Most orders are processed and shipped within 1-3 business days. Delivery times vary depending on your location and the shipping method selected at checkout. We strive to ensure your holistic home decor items reach you as quickly as possible.
Q: How much does shipping cost?
A: Shipping costs are calculated based on your location and the size of your order. The total shipping fee will be displayed during checkout, allowing you to review it before finalizing your purchase.
Returns and Exchanges
Q: What is your return policy?
A: Your satisfaction is our priority. If you're not completely happy with your holistic home decor purchase, you can return item(s) within 30 days of delivery for a replacement or refund. Please ensure products are unused and in their original packaging.
Q: How do I initiate a return or exchange?
A: To start the return or exchange process, visit our >> Returns Center <<. If you need assistance, please contact us. Please note that return shipping costs may apply.
Q: Are there items that cannot be returned?
A: For hygiene reasons, personal use items such as essential oils may not be eligible for return unless they arrive damaged. This policy ensures the quality and safety of our aromatherapy products for all customers.